Refund & Return Policy.

🔄 Returns & Exchanges

Orders Delivered Within Japan

We accept returns of scarves and silk scarves if you contact us within 10 days of receiving your order.

Pearl items cannot be returned or exchanged for change-of-mind reasons, including personal preference or an unsuitable size. This does not affect claims relating to defective or incorrect items.

Items must be unused, unworn, and in their original condition, with all tags and original packaging intact.

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer.

  • An 8% restocking fee, calculated on the returned item’s price, will be deducted from your refund.

International Orders

We accept returns of scarves, silk scarves, and pearl items if you notify us by email within 14 days of receiving your order.

Please send the items back within 14 days of notifying us and provide a tracking number. Items do not need to arrive at our warehouse within this period.

Items should be returned in their original condition, with all tags, original packaging, and accessories included. You may reasonably inspect and try on items as you would in a shop. Wear, damage, or alterations beyond what is necessary to inspect the items may result in a deduction reflecting their loss in value, where permitted by applicable law.

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer.

  • No restocking fee applies.

  • Original delivery charges will be refunded where required by applicable law.

Important

Please contact us before returning any items. We will provide the designated return address by email. Our business address is not our return address.

For international orders, notifying us within the applicable deadline is sufficient to exercise a statutory cancellation right; prior approval is not required.

Refunds will be issued to the original payment method. For international statutory cancellations, we will refund you within 14 days of your cancellation notice, but may withhold the refund until we receive the returned items or evidence that they have been sent back, whichever occurs first.

Defective or Incorrect Items

If your item is defective or you receive an incorrect item, please email us with photos as soon as possible, preferably within 48 hours of delivery, so we can assist promptly.

We will cover the necessary return shipping costs for confirmed defective or incorrect items. The 8% restocking fee does not apply.

The 48-hour request does not limit your statutory rights.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the eligible item and place a new order.

These conditions do not limit any mandatory rights you may have under applicable consumer law. Where local law provides additional rights or longer periods, those provisions apply.