Shipping / Returns / Product Information

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📦 Shipping

Orders are shipped from our Japan domestic warehouse.
Dispatch usually takes 2–3 business days.

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🚚 Shipping Fee

Shipping fees are calculated automatically at checkout.

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🔄 Returns & Exchanges

We accept returns if you contact us within 14 days of receiving your order.

Return Conditions

• Items must be unused and unworn

• All tags and original packaging must be intact

• Return shipping costs are the responsibility of the customer

• An 8% restocking fee will be deducted from your refund

Important
The return shipping address will be provided via email after your return is approved.
Returns sent directly to our business address cannot be accepted.

Defective or Incorrect Items
Please contact us within 48 hours of delivery with photos.

Exchanges
We currently do not offer exchanges.
If you need a different size or color, please return the item and place a new order.

For full details, please refer to our Refund & Return Policy.

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🧵 Materials

Our products are made from premium wool, cashmere, or blended materials.
Please refer to individual product pages for details.

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🧼 Care Instructions

• Hand wash below 30°C

• Lay flat to dry

• Do not bleach

• Low-temperature ironing (below 110°C)

• Dry cleaning recommended

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📏 Size & Color

Measurements are taken manually and may vary slightly.
Colors may vary slightly due to screen settings and lighting.

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📩 Contact

📧 shinshiaservice@outlook.com
We will respond within 1–2 business days.

Business Hours
Weekdays 10:00 – 18:00 (JST)
Closed on weekends and public holidays.